Payment Methods

Credit card payment can be used for payment amount over $300

You can choose other payment methods for less than $300, e.g. FPS

Thank you 🙏🙏🙏

Shipping process

After the online payment is completed, you will receive an order confirmation email from the system.

Our shop will arrange delivery as soon as possible after the order is received, and the delivery usually takes 2 to 4 working days.

Customers can log in to the account to check the tracking number of the consignment note on the order one to two business days after the order confirmation email is sent, and use the number to track the shipment on the cooperate delivery service website/ SF Express Hong Kong official website.

All orders with “pre-order”/”reservation” goods will be sent together after the goods are ready. If the customer requests to send the partially first, customers have to bear all additional shipping costs. Thank you🙏🙏🙏

Shipping Fee and Condition

For order amount over $800 will be shipping fee will be waived for door to door express delivery.* As of the size and weight issue, SF service point cannot be chosen for free shipping case.

For order amount less than $800 can choose pre-paid cooperate delivery service*or SF Express pay by consignee, cooperate delivery service pointcan be found at here.

For order with frozen food, special frozen delivery service is needed, the fee will be HKD $68. If amount more than HKD $800, the fee will be waived.

* For Ma Wan, Tung Chung & Discovery Bay areas only limited for free delivery service of normal temperature products. Moreover, free delivery service cannot be applied to outlying island areas.

Cautions

1. After delivery from our store, depending on the delivery area, traffic conditions and weather, the express delivery period is generally 2 to 4 working days.

2. When Gale No. 8 is hoisted or the black rainstorm warning is in effect, the delivery service time will be delayed;

3. If the address is wrong and the delivery cannot be made, or the delivery cannot be successfully delivered, the shop may cancel the order, and the customer is responsible for the cost of the unsuccessful delivery;

4. In case of any dispute, hkketodiet.com reserves the right of final decision. For other terms and conditions, please refer to the terms and conditions.